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Help center

Answers to the questions merchants ask most. If yours is not here, email support@cashovershort.com or call or text +1 301-941-7440 (Monday to Friday, 9 am to 6 pm US Eastern; voicemail and texts are returned within one business day) and include your business name as it appears in Clover.

Getting started

Installing from the Clover App Market, what happens in the first hour, and the three settings to check on day one.

Understanding alerts

What each of the eight rules looks at, what 'Review priority' means, why an alert did or did not fire, and how to dismiss one.

Thresholds, managers and notifications

How to tune thresholds, why and how to mark managers, and how alert emails and the weekly summary work.

Employee notice and the law

Why the app asks you to confirm that staff have been given notice, what the template covers, and what the app deliberately does not do.

Tiers, billing and cancelling

What each tier includes, how the free trial and Clover billing work, transaction allowances, and how to cancel.

Data and privacy

What the app reads, what it stores, what it never touches, where data lives and how long it is kept.

Troubleshooting

Dashboard empty, alerts late, emails missing, a location that could not be connected, and what to send support.