Support
Email support@cashovershort.com. Include your Clover merchant ID and, for a specific alert, the rule code shown on it (for example R7). We reply within one business day. Most questions are answered in the help centre: setup, alerts, thresholds, managers, emails, billing, privacy and troubleshooting.
Installing
- Open the Clover App Market from your Clover web dashboard and install Cash Over Short. Choose a tier; every paid tier starts with Clover's free trial (30 days) and is billed through Clover.
- Approve the permissions Clover shows. Cash Over Short asks for read access only to employees, orders, payments and cash events. It never asks for write access and never touches customer records.
- Open Cash Over Short from your Clover dashboard. The first review of your last 45 days runs automatically and usually finishes within a few minutes.
- Go to Settings and add the email address that should receive alerts and the weekly summary. Go to Employees and mark your managers.
What the rules look for
| Code | Rule | Available on | Needs history? |
|---|---|---|---|
| R1 | Large refund | All tiers | No — fires from day one |
| R3 | Large discount | All tiers | No — fires from day one |
| R6 | Open check left outstanding | All tiers | No — fires from day one |
| R7 | Refund shortly after sale | All tiers | No — fires from day one |
| R9 | Drawer opened with no sale | All tiers | No — fires from day one |
| R12 | Refund rate above store average | Pro and Complete | 50 transactions per employee in the last 30 days |
| R14 | Discount rate above store average | Pro and Complete | 50 transactions per employee in the last 30 days |
| R15 | Void rate above store average | Pro and Complete | 50 transactions per employee in the last 30 days |
Frequently asked
An alert is wrong — what do I do? Dismiss it with a reason. Dismissing never deletes the record; it moves it to the Dismissed view. If a rule keeps flagging legitimate activity, raise its threshold in Settings or, for a manager, mark them as a manager on the Employees page.
Why did nothing fire during the first days? Threshold and sequence rules fire immediately on anything in the last 45 days. Comparison rules wait until each employee has 50 transactions in the last 30 days so the averages mean something.
Does Cash Over Short change anything in Clover? No. It is read-only and has no write permission.
How current is it? Clover notifies Cash Over Short about changes and Cash Over Short also re-checks every 15 minutes. The dashboard shows the time of the last check.
Can I use an alert in a dispute or a legal matter? Cash Over Short describes transaction records; it does not decide what happened. Whether its records are useful for any proceeding is a question for you and your advisers. Alert records cannot be edited after they are created.
How do I stop emails? Use the unsubscribe link in any email (immediate) or remove the address in Settings.
How do I cancel? Uninstall from the Clover App Market. Billing stops through Clover. Your data is deleted within 13 months.