Support
Email support@cashovershort.com or call or text +1 301-941-7440 (Monday to Friday, 9 am to 6 pm US Eastern; outside those hours leave a voicemail or a text and we return it within one business day). Include your Clover merchant ID and, for a specific alert, the rule code shown on it (for example R7). We aim to reply within one business day (Monday to Friday, US Eastern time). That is a target, not a promise. Enterprise messages carry a [Priority] tag and are answered before other messages. Most questions are answered in the help center: setup, alerts, thresholds, managers, emails, billing, privacy and troubleshooting.
Installing
- Open the Clover App Market from your Clover web dashboard and install Cash Over Short. Choose a tier; every paid tier starts with Clover's free trial (30 days) and is billed through Clover.
- Approve the permissions Clover shows. Cash Over Short asks for read access only to employees, orders, payments and cash events. It never asks for write access and never touches customer records.
- Open Cash Over Short from your Clover dashboard. The first review of your last 45 days runs automatically and usually finishes within a few minutes.
- Go to Settings and add the email address that should receive alerts, the end-of-day report and the weekly summary. Go to Employees and mark your managers.
What the rules look for
| Code | Rule | Available on | Needs history? |
|---|---|---|---|
| R1 | Large refund | All tiers | No — fires from day one |
| R3 | Large discount | All tiers | No — fires from day one |
| R6 | Open check left outstanding | All tiers | No — fires from day one |
| R7 | Refund shortly after sale | All tiers | No — fires from day one |
| R9 | Drawer opened with no sale | All tiers | No — fires from day one |
| R12 | Refund rate above store average | Pro and above | 50 transactions per employee in the last 30 days |
| R14 | Discount rate above store average | Pro and above | 50 transactions per employee in the last 30 days |
| R15 | Void rate above store average | Pro and above | 50 transactions per employee in the last 30 days |
The end-of-day report
Every plan includes one email a day for each location with the figures Clover recorded for the 24 hours before the time you pick: payments taken (cash, and card and other), tips, refunds, discounts, voided payments, the number of times the drawer was opened with no sale, and how many new alerts were raised, with a link to that period's alerts. It is on by default at 6 am; in Settings → Notifications choose every day, weekdays only, or off, and the time. Pick a time after you close so the whole business day is included.
Fewer emails. No report is sent for a day with no activity (closed days and holidays). If you own several linked locations that send to the same address and one of them is on Multi-Store or Enterprise, you get one combined email with a section per location instead of one email each; each section shows that location's own figures and nothing is added up across locations.
Net cash from sales is cash payments minus cash refunds. It is not the amount that should be in the drawer: Clover does not report your opening float, paid-ins or paid-outs, so Cash Over Short never claims to know the drawer balance. The report shows figures only; it does not compare employees or draw conclusions.
Multiple locations
Each Clover location is its own Cash Over Short install with its own login, thresholds, managers and alerts. Linking locations lets the owner see every location on one page. For locations under the same Clover owner account, it is one click.
- Install at every location. Open the Clover App Market from each location's Clover account and install Cash Over Short there. The main location (the one the owner will look at) should be on Multi-Store (covers groups of up to 3 locations) or Enterprise (any number); the others can be on any tier.
- Click Link. Open Cash Over Short from the main location. As soon as another location with the same Clover owner has installed the app, a note appears on the Alerts page and in Settings → Locations: “You also own …”. Click Link. That is all; no codes, nothing to type.
- Open the all-locations view. A Locations tab appears in the top menu of the main location. It shows one tile per location, labeled with the store's street address from Clover so identically named stores are easy to tell apart (open alerts, high-priority count, payments read this week, dollars flagged, last check) and every open alert across the business in one list, each with a Dismiss button. Click Only this location on a tile to narrow the list. Every week the main location also receives an owner summary email with one row per location.
A location with a different Clover owner (a partner's company, a spouse's account) will not appear automatically. For those: Settings → Locations → Link a location that has a different Clover owner → Create a link code. Then open Cash Over Short from that other location's Clover account, go to Settings → Locations and enter the code. Codes work once and expire after 24 hours.
Good to know. Linking never mixes data: each location's numbers are shown side by side, nothing is totaled across locations, and employees are only ever compared with colleagues at their own location. An alert dismissed from the all-locations page is recorded in that location's own records with a note saying who dismissed it and from where. Any location can leave the group at any time (Settings → Locations → Manage this group → Leave the group) and disappears from the all-locations view immediately. The group name can be changed in the same place.
If something does not look right
The other location does not appear in “You also own …”. Either Cash Over Short is not installed there yet, or that location's Clover account has a different owner email than this one. Install it there first; if the owner differs, use a link code (above).
“That code is not valid or has expired.” Codes are single-use and last 24 hours. Create a new one from any location already in the group and enter it at the location you are adding (not the one that created it). Dashes and capitals do not matter.
I do not see a Locations tab. The tab appears once this location is in a group. If the page says the view opens from Multi-Store or Enterprise, this location's tier does not cover the group (Multi-Store covers up to 3 linked locations, Enterprise any number): open the view from the location that does, or change this location's tier in the Clover App Market. Clover can take a few minutes to report a tier change.
A location shows “First check pending” or zero payments. It was installed moments ago; its first review of the last 45 days usually finishes within a few minutes. If it stays pending for more than an hour, open Cash Over Short from that location's Clover account once so its connection is refreshed.
A location says “needs reconnecting.” Clover stopped accepting that location's access, usually after an ownership change or reinstall. Open Cash Over Short from that location's Clover account once; it reconnects automatically.
Who dismissed this alert? If it was dismissed from the all-locations page, the reason on the Dismissed list at that location ends with “dismissed from the all-locations view by …” naming the location the owner was signed in to.
I linked the wrong location. Open Cash Over Short from that location → Settings → Locations → Manage this group → Leave the group. Nothing else changes for it.
Frequently asked
An alert is wrong — what do I do? Dismiss it with a reason. Dismissing never deletes the record; it moves it to the Dismissed view. If a rule keeps flagging legitimate activity, raise its threshold in Settings or, for a manager, mark them as a manager on the Employees page.
Why did nothing fire during the first days? Threshold and sequence rules fire immediately on anything in the last 45 days. Comparison rules wait until each employee has 50 transactions in the last 30 days so the averages mean something.
Does Cash Over Short change anything in Clover? No. It is read-only and has no write permission.
How current is it? Clover notifies Cash Over Short about changes and Cash Over Short also re-checks every 15 minutes. The dashboard shows the time of the last check.
Can I use an alert in a dispute or a legal matter? Cash Over Short describes transaction records; it does not decide what happened. Whether its records are useful for any proceeding is a question for you and your advisers. Alert records cannot be edited after they are created.
I can't sign in from the app's web address. There is no separate username or password. Open Cash Over Short from your Clover dashboard (Apps → Cash Over Short, or the “Open from Clover” button on the app's entry page); Clover confirms who you are and signs you in.
Where are my email alerts? Check the spam or junk folder the first time: the welcome note and the first alerts from a new sender often land there. Mark one as not spam and add the sending address to your contacts, then confirm on the Alerts page. Also confirm the address is saved in Settings; a test email button is there.
Too many alerts. How do I quiet it down? Raise the thresholds in Settings (refund amount, discount percentage, open-check hours, quick-refund minutes), turn off the no-sale drawer rule if your staff open the drawer for change, mark managers on the Employees page, and use “Dismiss all pre-install alerts” to clear the history review in one click. The email switch “high priority only” keeps the inbox quiet while the dashboard still shows everything.
It says “No employee attributed.” Clover recorded that transaction without an employee, usually because the device was logged in as the shared or default account, or the sale came through an online channel. Give each staff member their own Clover login and the attribution follows.
Times look off. Times are shown in the business time zone set in your Clover account. If that is wrong, fix it in Clover (Account & Setup → Business Information) and Cash Over Short picks it up on the next check.
I have more than one location. See Multiple locations above: install at each location, link them in one click from Settings → Locations (or with a code for a location with a different Clover owner), and view them together from a Multi-Store or Enterprise location. The same email address can also receive every location's alerts and weekly summaries, labeled with the store name.
Which tier do I need? Starter covers the five rules that work from day one and the end-of-day report; Pro adds the per-employee comparison rules; Multi-Store and Enterprise add the all-locations page. Tiers also differ by monthly transaction volume. The dashboard shows a notice if a location outgrows its tier; nothing is cut off. Change tiers any time from the Clover App Market.
How do I stop emails? Use the unsubscribe link in any email (immediate) or remove the address in Settings.
How do I cancel? Uninstall from the Clover App Market. Billing stops through Clover. Your data is deleted within 13 months.