Refund shortly after sale Review priority: high
Priya S. · Sep 26, 5:25 AM · $42.00 · R7
A $42.00 refund on a cash sale was issued 4 minutes after the sale was rung up, by Priya S. Your alert window is 15 minutes.
Read-only app for Clover POS · United States & Canada
See the refunds, discounts and drawer opens that don't add up.
Cash Over Short reads your Clover transactions every 15 minutes and flags the ones outside the ranges you set: large refunds, sale-then-refund within minutes, open checks left overnight, no-sale drawer opens, and any employee whose refund, discount or void rate is far above your store's average. Each alert explains the numbers behind it.
Never changes anything in Clover No customer data Billed through Clover, cancel by uninstalling
Refund rate above store average Review priority: high
Dana W. · last 30 days · R12
Dana W. processed 14 refunds across 96 transactions (14.6%). The store average across the other 4 non-manager staff is 3.1%, which puts this employee at 4.7× the store rate. Managers are excluded.
Large discount Review priority: medium
Marco T. · Sep 25, 8:12 PM · $32.00 · R3
A 40% discount ("Friends 40") worth $32.00 was applied by Marco T. Your alert threshold is 30%. Review the order to confirm the discount matches an approved promotion or comp.
Example alerts with sample names.
How it works
Install, set your thresholds, mark your managers. Cash Over Short does the reading.
Install from Clover
One click from the Clover App Market. Cash Over Short asks for read access to employees, orders and payments, and nothing else. It never writes to your Clover account.
It reviews your last 45 days
The first review runs within minutes of installing. After that, every 15 minutes, plus an end-of-day report of your sales, cash, refunds, discounts and voids, and a weekly summary even when nothing was flagged, so silence means quiet, not broken.
You get the explanation, not a verdict
Every alert states the amounts, times and comparisons behind it. What they mean, and what to do, is your call. Dismiss with a reason, or raise the threshold.
What it flags
Eight rules. The first five work from day one; the last three switch on once an employee has 50 transactions in the last 30 days, so the averages mean something.
R1
Large refund
Any single refund at or above your threshold (default $100).
R3
Large discount
Any discount at or above your threshold (default 30%).
R6
Open check left outstanding
An order still open with no payment after the hours you set (default 6).
R7
Refund shortly after sale
A refund within minutes of the sale it reverses (default 15).
R9
Drawer opened with no sale
No-sale drawer opens, counted per employee per day.
R12 · R14 · R15
Rate above store average
An employee's refund, discount or void rate at 3× the store average or higher. Managers are excluded, because managers legitimately do more of all three. Pro and above.
Built to be trusted with your register data
The rules below are enforced in the software, tested automatically on every change, and written into our Terms.
Read-only, by permission
Cash Over Short holds no write permission in Clover. It cannot refund, void, discount or delete. Clover enforces this, not just us.
Your data stays yours
Your employees are compared only with your other employees. Nothing is pooled or compared across businesses, ever.
No customer information
Customer names, cards and contact details are never read or stored. Only employee names and transaction amounts, times and types.
Facts, never verdicts
Alerts state amounts and comparisons. They never say someone did something wrong and never suggest what to do about an employee. That is your decision, and the software is built so it cannot make it for you.
Every alert is kept, unchanged
Alerts and the records they were computed from cannot be edited after the fact, by us or by anyone. Data is deleted within 13 months of uninstalling.
Employee notice included
Some states and provinces require written notice of transaction monitoring. A notice template is included; the setting page asks you to confirm you've given it.
Pricing
Billed monthly through Clover. Every tier starts with a 30-day free trial. Cancel by uninstalling. Going over a tier's transaction allowance never stops the review; the dashboard simply suggests the next tier. No overage charges. More than one location? Install on each; same-owner locations link in one click, and Multi-Store (up to 3) or Enterprise (any number) shows them all on one page.
Starter 1 location
$39per month · CA$52
- End-of-day report every day
- Large refunds and discounts
- Open checks and quick refunds
- No-sale drawer opens
- Email alerts and weekly summary
- Up to 3,000 transactions a month
Most popular
Pro 1 location
$79per month · CA$105
- Everything in Starter
- Per-employee refund, discount and void rates against your store average
- Managers excluded automatically
- Up to 12,000 transactions a month
Multi-Store 2–3 locations
$199per month · CA$265
- Everything in Pro
- All locations on one page, one-click linking, weekly owner summary
- Dismiss alerts for any store from one screen
- Up to 40,000 transactions a month
Enterprise 4+ locations
$499per month · CA$665
- Everything in Multi-Store
- Any number of locations on one page
- No monthly transaction allowance*
- Priority support: your messages are answered first†
* Allowances are soft limits: going over one shows a notice and nothing is cut off. Enterprise has no monthly allowance and is sized for the volume of an operating business; for a single location far outside that range (as a guide, over 250,000 transactions a month) we will talk with you about scheduling before anything changes. Details in the Terms.
† We aim to answer every plan within one business day, Monday to Friday. Reply times are targets, not promises; Enterprise messages go to the front of the queue.
Loss estimate
An informational estimate built from published industry averages. It is not a measurement of your business, and Cash Over Short does not determine whether any loss has occurred.
Businesses of this size and type report industry-average losses from internal sources of roughly
$10,350 per year
That is the industry average, not your number. Cash Over Short shows you which transactions to look at; the review is yours.
Sources for the averages: National Retail Federation retail security surveys and hospitality industry loss studies, which report internal loss in the range of roughly 0.8% to 1.5% of revenue depending on segment. Figures are rounded.
Questions
The short answers. The help center has the long ones.
Does Cash Over Short tell me whether an employee did something wrong?
No. Cash Over Short identifies unusual transaction patterns; it does not determine why they happened or whether anything improper occurred. Every pattern it flags has legitimate explanations, and reviewing the transactions and deciding what to do is your responsibility as the employer.
Does it count the drawer, or depend on what staff type in?
Neither. Cash Over Short reads every payment Clover records, cash included, along with refunds, discounts, voids and drawer opens. Nothing is keyed in by hand, so there is nothing to forget or get wrong. It is not a drawer-counting or deposit-logging app; it shows you which transactions are worth a look.
Can it change anything in my Clover account?
No. It has read-only access and no write permission. It cannot edit, refund, void or delete anything.
Do I need to tell my employees?
In a number of states and provinces, employers must give staff prior written notice of transaction monitoring. That obligation is yours. Cash Over Short includes a notice template you can adapt, and the settings page asks you to confirm notice has been given.
What data does it store?
Employee names and IDs, and transaction records: orders, payments, refunds, discounts and cash-drawer events with amounts, times and the employee attached by Clover. No customer information is read or stored. Data is deleted within 13 months of uninstalling.
Does it work with Square, Toast or other POS systems?
No. Cash Over Short is built for Clover only and installs from the Clover App Market.
I own several locations. Can I see them together?
Yes. Install Cash Over Short at each location from that location's Clover account. Locations under the same Clover owner appear to each other automatically and link with one click; a partner's location links with a short code. The all-locations page (Multi-Store for up to 3 locations, Enterprise for any number) shows every store side by side with every open alert in one list, and the owner gets one weekly summary with a row per store. Each store keeps its own settings and records, and employees are only ever compared with colleagues at their own store. Step-by-step instructions are on the Help page.
What is the end-of-day report?
One email a day, on every plan, with that location's payments (cash and card), refunds, discounts, voided payments and no-sale drawer opens for the 24 hours before the time you pick, plus a link to that period's alerts. It also shows net cash from sales (cash payments minus cash refunds); it is not a drawer count, because Clover does not report your opening float or paid-outs. Figures only: it does not compare employees or draw conclusions. No email is sent for a day with no activity, you can choose weekdays only, and linked locations on Multi-Store or Enterprise get one combined email instead of one per store. Turn it off or change its time in Settings.
Where is it available?
United States and Canada, excluding Quebec.
How do I cancel?
Uninstall from the Clover App Market. Billing stops through Clover.
Know what's outside the range, every 15 minutes.
Install from the Clover App Market, set your thresholds, mark your managers. The first review of your last 45 days finishes within minutes.
Start 30-day free trial